Javier San Félix

Banco Santander SEVP and COO of PagoNxt

Javier San Félix is Senior Executive Vice President at Banco Santander and COO of PagoNxt, the new business by Banco Santander to bring together its payment businesses. Javier is also CEO of PagoNxt Merchant Solutions and PagoNxt Trade Solutions.

Prior to his current role, Javier was Head of the Global Payment Services, Head of the Retail and Business Banking & Deputy CEO for Santander UK. Immediately before of his 3,5 years in the UK, Javier was responsible for the Retail and Commercial Banking Division at Group level working across the Santander franchise to support the commercial transformation jointly with the local banks.

Previously Javier was CEO of Banesto, until its merger with Santander. Banesto was a full
service universal bank operating solely in Spain as the second retail franchise of Banco Santander.

Javier joined Santander in 2004 as Head of Strategy for Santander Consumer Finance and held a number of different positions until 2008. Since then until May 2012
Javier was Senior Executive Vice President responsible for the Management of the Non Euro Markets of Santander Consumer Finance, and executive member of Santander Consumer Finance Board of Directors.

Before joining Banco Santander, Javier was a senior Partner of McKinsey & Company in the
Madrid office. During his years (1991 – 2004) of consulting life he became a senior leader of the European Financial Institutions practice.

Javier holds a degree in Business Administration from the Universidad Pontificia de Comillas (ICADE) in Madrid and a MBA degree from the Graduate School of Management at UCLA.

Conference: PagoNxt

1. What is PagoNxt?
  • Teams and businesses within PagoNxt
  • Size and skills
  • Some figures on PagoNxt
  • 2. How do we frame this all into an Agile model of organization with a clear focus on value creation?
  • Customer-centric approach. Building a customer-centric organization (+ detail)
  • Promoting a continuous delivery model (+ project example)
  • Ensuring consistent performance measurement (+ example)


  • 26/01/2021, 09:10 CET